Returns & exchanges

1. No Refunds

All purchases made through our online store are final and non-refundable once payment has been processed. We do not offer refunds for change of mind, incorrect product selection, personal preference, or failure to use the product.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.

To enable us to investigate the matter, you may be required to provide:

Your order number; Photographs or videos showing the issue; Photographs of the packaging and product; and Any other information reasonably required to assess the claim.

Where the claim is approved, we may, at our discretion, provide a replacement product or another appropriate remedy.

3. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order. We are not responsible for orders that cannot be delivered because of incorrect, incomplete, or outdated information supplied by the customer.

4. Delivery Delays

Delivery times may vary due to courier delays, unforeseen circumstances, public holidays, or other circumstances beyond our reasonable control. A delivery delay does not automatically qualify an order for a refund.

5. Products and Personal Use

Our products are intended to be used according to the instructions and information provided with the product. Customers are responsible for ensuring that a product is suitable for their individual circumstances before purchasing.

6. Cancellation of Orders

Once an order has been processed or dispatched, it cannot be cancelled. If you wish to request cancellation, please contact us as soon as possible after placing the order. Cancellation requests are not guaranteed and will be considered only if the order has not yet been processed.

7. Contact Us

If you have a problem with your order, please contact us through the contact details provided on our website. We will review legitimate product-related concerns fairly and endeavour to resolve them as quickly as possible.

By placing an order on our online store, you acknowledge that you have read and accepted this No Refund Policy.